Welcome to NVOY Service Desk: Operations and Announcements
Hi there and thank you for registering your account and joining the NVOY Service Desk portal.
Announcements: From time to time, we will post announcements relevant to your company. These may include information about new products, product updates, revised procedures, major incidents, and more.
Service Desk Operations: Our Service Desk follows the ITIL Framework to deliver a premium IT Service.
Customer-raised tickets fall into two categories: 'Incidents' and 'Service Requests'.
- Incidents: These are raised when an item is broken and requires fixing or resolution.
- Service Requests: These cover access requests, physical items, software needs, advice, and more.
Once our engineers mark a ticket as resolved, it remains in this state for 48 hours before transitioning to a permanently closed status. If you respond within this 48-hour window, the ticket will be reopened.
After a specific number of closures, you'll have the opportunity to provide feedback. We value all feedback to ensure our service operates at peak efficiency.
For immediate concerns, please escalate through your company's primary contacts.
Thank you for your time.
Many thanks,
Andrius Uselis
Service Desk Manager
NVOY Technologies